Delete your Shoo account

Delete it yourself

In the iPhone or Android app, open More, then Delete account. If you have not created a workspace, use Delete account on the workspace setup screen. Confirm which account you are deleting and follow the confirmation steps. You may be asked to sign in again.

If you have a Shoo password, sign in to the dashboard, open Account settings, and choose Delete account under Your data, in your hands.

Request deletion by email

If you cannot sign in, including if you used Google or Apple without a Shoo password, send a deletion request from the email address associated with your account. Include your Shoo account email and say that you want your account and associated data deleted. We may need to verify account ownership before processing the request. Do not send a password, verification code, or payment details.

Loading the contact address…

Before you delete

If you are the only owner of a shared workspace, transfer ownership first. Deleting your account does not cancel App Store or Google Play subscriptions. Cancel those through the purchasing store to stop future billing; you can still delete your account immediately. Personal-workspace Stripe subscriptions are canceled during deletion without a prorated refund. Shared workspace subscriptions stay with the team.

A purchase already in progress or a temporary provider outage may need to settle before deletion can finish. If a Stripe cancellation succeeds before another step fails, that cancellation remains in effect when you retry.

After deletion, if you used Sign in with Apple, remove Shoo from Sign in with Apple in your Apple Account settings to revoke its access. Deleting your Shoo account does not automatically remove that Apple authorization.

What happens to your data

Deletion removes your account, sign-in sessions, and personal workspaces and their analytics. Links in those workspaces stop working. Shared workspace data stays with the team without your account attribution. This cannot be undone.

Minimal hostname, short-link, and store-purchase ownership reservations remain to prevent reassignment. Previously delivered webhooks, payment-provider records, and operator-managed backups have separate retention. See the privacy notice or use the contact address above for retention questions.